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Coronavirus (COVID-19) Updates
Important Information
We are open for business! We would like to reassure all of our members that our facilities follow the strictest hygiene standards and are still safe to visit unless otherwise advised.
Please read the following important information regarding COVID
The Centre is working to ensure the health and safety of all patrons and staff is maintained. We want to address the growing fears around the spread of COVID-19 (Coronavirus) and share with you the information we have at the current time.We are working to ensure our centre remains a safe place to visit and work. The health and safety of our community is our main priority, we always uphold a high standard of hygiene within the centre, however are taking extra precautions during this time.
We hope you will do what you can to take care of yourself and those around you, we also encourage you to use and support our community facility with confidence while it is safe to do so.
Please see the latest update on the situation below.
Remember is you are feeling unwell or showing symptoms of the flu, cough or cold to please remain away from the centre until you are feeling 100%.
Opening Hours
We are currently closed.
Update - 12/05/2020 5:00pm
We're thrilled that we are starting to feel a little bit of freedom. We are working with our teams and partners on the newly relaxed restrictions and what that might look like as a partial re-opening of our centre. With the relaxing of restrictions, it is now more important than ever to be safe & sensible. We’re ensuring that for you!
All members will be updated via email if we are able to re-open safely with these new restriction changes. Follow us on social media to stay up to date.
Update - 08/05/2020 5:00pm
Following todays Federal announcements we have received a number of enquiries about our re-opening.
Please be assured we are closely monitoring further State Government announcements regarding the easing of social restrictions and as we become clearer on these guidelines, we will make a decision on our re-opening and will communicate this to you as soon as possible.
Our focus remains the health and safety of our staff and communities. We have done extensive planning and will continue to take our time to make the best decision for everyone before we confirm a date.
Update - 19/03/2020 11:00am
As the COVID-19 situation evolves at a rapid rate, we continue to closely monitor the situation. This morning Prime Minister Scott Morrison addressed Australia with updated Coronavirus (COVID-19) measures, to further protect Australians. These measures came into effect at 5pm (AEST) today.
The key measure which relates to health, fitness and leisure facilities includes:
‘Settings like gyms, indoor fitness centres and swimming pools are not required to close at this time providing they meet these requirements for social distancing and hand hygiene. Such venues should take actions to ensure regular high standards of environmental cleaning take place.’
In line with this measure, the following measures must be practiced by all who visit our Centre, including our staff:
- Maintain a distance of 1.5 metres between patrons
- Keep up high hygiene practices, including using hand hygiene products and suitable waste receptacles need to be available, with frequent cleaning and waste disposal.
The full media statement made by the Prime Minister of Australia may be viewed here.
Click here to see related statements from SportAUS and Fitness Australia
It’s important to remember that maintaining our physical and mental health is extremely important on an ongoing basis.
Additionally, we’d like to remind you that the highest levels of cleanliness and hygiene are being maintained within our facilities. This includes:
- Updated signage: we’ve updated in-centre signage to include the latest information and hygiene practices as advised by the Australian Government
- Additional cleaning of the facility throughout the day; including frequent sanitisation of equipment, surfaces, bathrooms and other areas.
- Additional sanitisers and antibacterial products for your use
- Daily staff meetings, ensuring everyone is up to date with the latest information
Thank you for your support and we will continue to keep you updated with any changes and developments as they occur.
Update - 17/03/2020 5:00pm
Our Centre is open for business!
We have been closely monitoring the escalating coronavirus (COVID-19) outbreak in our community and across the country.
We would like to reassure all of our members that our facilities follow the strictest hygiene standards and are still safe to visit unless otherwise advised. However, we are aware of the potential for an infection within our facility and would like to update you on the precautionary measures that we have taken within our facility.
We understand that some of these measures may be inconvenient, but they have been put in place to ensure that we are doing everything possible to proactively prevent an outbreak within our facility.
Please note that the measures listed below are being reviewed on a daily basis in conjunction with advice from the government and World Health Organisation.
Hygiene Action Plan
- Signage in facilities displaying up-to-date health alerts, hygiene advice and other essential information
- Please ensure that you wipe down all equipment thoroughly with a towel after using
- Showering and washing prior to entering the pool
- Please use hand-wash facilities in the bathroom
- For anyone experiencing flu, cough and cold symptoms, we ask that you refrain from visiting the facility.
- If you did visit the facility when you were unwell, we ask that you advise the facility manager by phone or email.
Thank you for your cooperation and for respecting our responsibility to minimise risk of transmission within our facility to our team and members.
Frequently Asked Questions Expand all
What are we doing to minimise health risks in-Centre?
The Centre will be vigilant in implementing infection control procedures including daily cleaning in accordance with normal protocols, the promotion of healthy hygiene habits and will make hand sanitiser available for staff and patrons to use while using the Centre.
What information and advice will help our members?
For now, the best advice is to follow some simple steps to help slow the spread of the virus and to reduce the risk of infection.
Follow the information and tips to help improve your safety and wellbeing, from Department of Health website
Can I suspend my membership, given the current situation?
All swim school memberships, health and fitness memberships and visit passes can be put on free suspension, please contact the Centre team to manage this.
If I have or am undergoing a period of self-isolation, what happens to my membership?
If you are showing symptoms or have been recommended by a Health Professional to self isolate, you should be staying at home and minimising contact with others. Please contact the Centre team to discuss managing your membership where you are uncertain of your options.
What happens to Swim School or Personal Training sessions I have booked?
If you have any Swim School lessons or Personal Training booked, please contact the Aquatics team or your Personal Trainer.
Are free trials and guest passes still available?
With our tightened control measures surrounding international visitations, free trials and guest passe will only be available to local residents. We ask that members, guests, and the general public wishing to access our clubs adhere to the health and travel declaration and practice good personal hygiene. If they feel unwell, they should not come to the club and instead, seek immediate medical attention. Keeping the gym safe is a collective effort from members, their guest and us.
Are casual passes still available for purchase?
With our tightened control measures surrounding international visitations, day passes will only be available to local residents.
